E-commerce Operations Manager - Yorkshire

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  • Location: Yorkshire
  • Salary: £50,000 - £60,000 + Benefits
  • Ref No: 0111MZ
  • Date: 14/11/2012

Here at MET we are now recruiting an exciting new role for this leading consumer, multi-channel retailer. Due to significant investment online they are now looking to expand and further develop their E-commerce team. This new appointment of an E-commerce Operations Manager will report into the Head of E-commerce. Within the role you will focus on being the customer champion and managing the online conversion along with being the commercial interface with the technical teams project making site improvement recommendations. To be considered for this role you must have excellent project management skills, have worked in a multi-channel environment, can take a commercial brief and translate technically and vice versa. Strong analytical and evaluation skills are a must.


The Role:
* Working alongside marketing and e-commerce to deliver projects
* Championing the customer and identifying improvements to enhance the customer experience
* Focus on the customer journey to improve conversion rates
* Taking the customer through the sales process and identifying and solving issues
* Improving the customer service cascade - improving the 'post basket' service.
* Delivering and managing required IT projects

The Person:

* Strong technical project management skills
* Has worked in an e-commerce business in a commercial role delivering bottom line growth
* Very strong understanding of the customer and improving their experience and increasing conversion
* Exceptional quality and customer service experience in a multi-channel environment


This E-commerce Operations Manager job is commutable from Sheffield, Doncaster, Barnsley and Leeds. For this e-commerce vacancy MET Marketing are acting as the recruitment agent.

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