E-commerce Operations Manager - Yorkshire

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  • Location: Yorkshire
  • Salary: £40,000 - £60,000
  • Ref No: 0097ES
  • Date: 22/08/2012

Our Client is a leading consumer, multi-channel brand and due to significant investment online is looking to expand and develop their e-commerce team. This new appointment of an E-commerce Operations Manager will report into the Head of E-commerce. This role will focus on being the customer champion and will manage the process from basket through to fulfillment and return. A large party of your role will be around quality and customer service. Excellent E-commerce and project management skills are a must for this role.
The Role:
• Working alongside marketing and e-commerce to deliver projects
• Being the customer champion and identifying improvements
• Process management and development
• Taking the customer through from basket through to delivery and return if required
• Improving the customer service cascade
• Delivering and managing required IT projects
The Person:
• Strong technical project management skills
• Has worked in an e-commerce business
• Very strong understanding of the customer
• Exceptional quality and customer service experience

This E-commerce Operations Manager job is commutable from Sheffield, Doncaster, Barnsley and Leeds.

For this e-commerce vacancy MET Marketing are acting as the recruitment agent.

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