E-commerce Operations Manager - Yorkshire

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  • Location: Yorkshire
  • Salary: £40,000 - £60,000
  • Ref No: 0097ES
  • Date: 22/08/2012

Our Client is a leading consumer, multi-channel brand and due to significant investment online is looking to expand and develop their e-commerce team. This new appointment of an E-commerce Operations Manager will report into the Head of E-commerce. This role will focus on being the customer champion and will manage the process from basket through to fulfillment and return. A large party of your role will be around quality and customer service. Excellent E-commerce and project management skills are a must for this role.
The Role:
• Working alongside marketing and e-commerce to deliver projects
• Being the customer champion and identifying improvements
• Process management and development
• Taking the customer through from basket through to delivery and return if required
• Improving the customer service cascade
• Delivering and managing required IT projects
The Person:
• Strong technical project management skills
• Has worked in an e-commerce business
• Very strong understanding of the customer
• Exceptional quality and customer service experience

This E-commerce Operations Manager job is commutable from Sheffield, Doncaster, Barnsley and Leeds.

For this e-commerce vacancy MET Marketing are acting as the recruitment agent.

TESTIMONIALS

  • "well connected and works hard to find you the perfect hire... prioritizes quality, not quantity... maintained timely communication with us throughout the process, was friendly and extremely helpful. I'd definitely recommend"

    Head of CRO & Analytics Digital Agency
  • "instantly approachable, took great interest in my business and what it is I want to achieve and more importantly in the candidate I was looking for... quickly on the case speaking with potential candidates and sending over relevant CVs... with me every step of the way to do that extra little bit of digging and answering any queries I had during the process"

    Managing Director Agency
  • "when I have been in the market for a new job role, he has been the one to find me the right job opportunity, with the right company. His advice, preparation and overall communication has always been exceptional. He comes highly recommended"

    Account Manager Agency
  • Head of CRO & Analytics Digital Agency
  • Managing Director Agency
  • Account Manager Agency
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