Customer Experience Manager - Yorkshire

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  • Location: Yorkshire
  • Salary: £30,000 - £34,000
  • Ref No: KS3422
  • Date: 02/08/2023

Do you want to work for one of Yorkshire's fastest growing e-commerce businesses in the lifestyle space? A business that can offer you exceptional progression in a world-class working environment? Then look no further, these guys are the real deal and opportunities like this are few and far between in Yorkshire. The business, who are based in Leeds city centre, is on the lookout for a Customer Experience Manager to lead a small team to ensure customers receive fantastic service and solutions are found at every touch point across web, calls, social media and more. This role will also ensure customer aftercare is made a priority. This is a fantastic opportunity to join an amazing business and play a key role.

About You:

  • Will have at least 3 years' experience in Customer Service.
  • Management experience.
  • Ideally understands e-commerce businesses.
  • Will be self motivated.

What You'll Be Doing:

  • Champion excellent customer service across all customer channels.
  • Manage a small customer service team and ensure all duties are carried in line with KPI's.
  • Help refine customer loyalty and retention schemes.
  • Liase with operations and warehouse teams to ensure stock is up to date for customer needs.
  • Report monthly into the E-commerce Manager to show data and trends.

Where You'll Be Based:

Your office will be commutable from Leeds, York, Bradford, Huddersfield and the surrounding areas.

For an informal chat, please get in touch with Kane Styles, I can be easily found on LinkedIn or through the MET Marketing website. Don't worry if your CV isn't up to date. Just send me what you have and we can deal with that later.

MET Marketing is acting as an employment agency in relation to this Marketing job.

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Kane Styles CONNECT WITH ME

Hi I'm Kane Styles, get in touch to discuss this role today:

Kane has climbed through the ranks at MET and established himself as a consultative and knowledgeable digital consultant. Kane is known for building lasting relationships with clients and candidates and is a wizard when it comes to identifying and sourcing niche digital talent. Outside of work Kane is a football fanatic who follows Birmingham City up and down the country and can also be seen in a bar in Leeds or Birmingham most Saturdays.

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  • "took the time to understand my career to date and expertly matched my skills to the requirements resulting in a fantastic career move for me...honest and friendly and kept me up to date with all the progress as soon as information became available. I would highly recommend"

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  • "explained each job role clearly, explaining how my transferable skills could make me suitable for the job...organised all the relevant information and sent them over to me as soon as the call was over... directions and tips when it came to the interviewing stage"

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