Customer Experience Manager - Yorkshire

OUR LATEST JOBS
Digital Marketing Executive £28,000 - £30,000
Yorkshire
Marketing Manager £35,000 - £40,000
Yorkshire
Head of Business Development £50,000 - £60,000
Yorkshire
Senior Social Media Executive £28,000 - £30,000
Yorkshire
  • Location: Yorkshire
  • Salary: £30,000 - £34,000
  • Ref No: KS3422
  • Date: 02/08/2023

Do you want to work for one of Yorkshire's fastest growing e-commerce businesses in the lifestyle space? A business that can offer you exceptional progression in a world-class working environment? Then look no further, these guys are the real deal and opportunities like this are few and far between in Yorkshire. The business, who are based in Leeds city centre, is on the lookout for a Customer Experience Manager to lead a small team to ensure customers receive fantastic service and solutions are found at every touch point across web, calls, social media and more. This role will also ensure customer aftercare is made a priority. This is a fantastic opportunity to join an amazing business and play a key role.

About You:

  • Will have at least 3 years' experience in Customer Service.
  • Management experience.
  • Ideally understands e-commerce businesses.
  • Will be self motivated.

What You'll Be Doing:

  • Champion excellent customer service across all customer channels.
  • Manage a small customer service team and ensure all duties are carried in line with KPI's.
  • Help refine customer loyalty and retention schemes.
  • Liase with operations and warehouse teams to ensure stock is up to date for customer needs.
  • Report monthly into the E-commerce Manager to show data and trends.

Where You'll Be Based:

Your office will be commutable from Leeds, York, Bradford, Huddersfield and the surrounding areas.

For an informal chat, please get in touch with Kane Styles, I can be easily found on LinkedIn or through the MET Marketing website. Don't worry if your CV isn't up to date. Just send me what you have and we can deal with that later.

MET Marketing is acting as an employment agency in relation to this Marketing job.

Your application and interest in this vacancy will be treated with the strictest confidence at all times. Please feel free to request a copy of our privacy policy at any time. This can also be downloaded from our website. Your details may be kept on record so we can contact you about this or other relevant opportunities in future. Your details will not be passed to third parties without your consent. You can request for them to be removed from our database at any point.

Kane Styles CONNECT WITH ME

Hi I'm Kane Styles, get in touch to discuss this role today:

Kane has climbed through the ranks at MET and established himself as a consultative and knowledgeable digital consultant. Kane is known for building lasting relationships with clients and candidates and is a wizard when it comes to identifying and sourcing niche digital talent. Outside of work Kane is a football fanatic who follows Birmingham City up and down the country and can also be seen in a bar in Leeds or Birmingham most Saturdays.

VIEW ALL MY JOB VACANCIES

Consultant Info:

TESTIMONIALS

  • "MET gave a very quick turn around on an important position for us"

    Technology Director Travel
  • I’m really happy with the mentor I’ve been matched with. They’re great and always make time for me. Having a mentor who is experienced in my area of marketing has meant I’ve already got so much value out of the relationship.

    Marketing Executive Mentee
  • "a great record with me so far, having found me both my last two roles. He is a skilled professional with an in-depth knowledge of the marketing sector and a keen understanding of what is required to perfectly match both the role and the individual. Here's to a long career working together!"

    Director Communications Consultancy
  • Technology Director Travel
  • Marketing Executive Mentee
  • Director Communications Consultancy
BACK
TO TOP

Applcation form

Required fields*

Application ref: KS3422

Upload your file
ATTACH

We prefer CV's in Microsoft Word format (.doc or .docx) but can support Open Document Format (.odt), Rich Text format (.rtf), Adobe Acrobat (.pdf) and plain text (.txt)

First name
Surname
Telephone Number
Email

* I consent to the use and storage of my personal information inline with the Privacy Policy

If you're experiencing any problems contact us at hello@metmarketing.co.uk

Send your CV to Kane

Required fields*
Upload your File
ATTACH

We prefer CV's in Microsoft Word format (.doc or .docx) but can support Open Document Format (.odt), Rich Text format (.rtf), Adobe Acrobat (.pdf) and plain text (.txt)

First name
Surname
Email

* I consent to the use and storage of my personal information inline with the Privacy Policy

If you're experiencing any problems please contact us at hello@metmarketing.co.uk

Submit A Vacancy

Required fields*
Upload your Description
ATTACH

We prefer CV's in Microsoft Word format (.doc or .docx) but can support Open Document Format (.odt), Rich Text format (.rtf), Adobe Acrobat (.pdf) and plain text (.txt)

Company Name
First name
Surname
Telephone
Email address
information

* I consent to the use and storage of my personal information inline with the Privacy Policy

If you're experiencing any problems contact us at hello@metmarketing.co.uk

Refer A Friend

Required fields*
Friends name
Friends email
friends telephone
Your name
Your email address

* I consent to the use and storage of my personal information inline with the Privacy Policy

Referrals are subject to the Referrals Terms & Conditions, which can be found on the Refer A Friend page
If you're experiencing any problems contact us at hello@metmarketing.co.uk

REGISTER FOR JOB ALERTS
© 2012 - 2024 MET Partners Ltd - All rights reserved

Blog Alerts

Required fields*

If you want to keep up to date with what the guys here at MET are up to, sign up for our blog updates.

Email

* I consent to the use and storage of my personal information inline with the Privacy Policy

If you're experiencing any problems contact us at hello@metmarketing.co.uk

Submit Your CV

Required fields*
Upload your File
ATTACH

We prefer CV's in Microsoft Word format (.doc or .docx) but can support Open Document Format (.odt), Rich Text format (.rtf), Adobe Acrobat (.pdf) and plain text (.txt)

First name
Surname
Email

* I consent to the use and storage of my personal information inline with the Privacy Policy

If you're experiencing any problems please contact us at hello@metmarketing.co.uk

SUBMIT A VACANCY

Required fields*
Upload your Description
ATTACH

We prefer CV's in Microsoft Word format (.doc or .docx) but can support Open Document Format (.odt), Rich Text format (.rtf), Adobe Acrobat (.pdf) and plain text (.txt)

Company Name
First name
Surname
Telephone
Email address
information

* I consent to the use and storage of my personal information inline with the Privacy Policy

If you're experiencing any problems contact us at hello@metmarketing.co.uk

Register for Job Alerts

Required fields*
If you're experiencing any problems contact us at hello@metmarketing.co.uk