Customer Communications Manager - Yorkshire

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  • Location: Yorkshire
  • Salary: £30,000 - £35,000
  • Ref No: TF2698
  • Date: 12/02/2020

Our FTSE client has grown continuously over the last decade both organically and through acquisition. They now have a new opportunity for a Communications Manger to join the business and own customer communications across all channels.

Reporting to the Head of Marketing you will be responsible for customer comms on multiple brands across email, print, SMS and push. You should be a communications specialist with an understanding of different audiences and experience tailoring communications to suit. With a knowledge of multiple channels including both online and offline, you'll know when and how to use each channel to deliver clear, engaging communications. Whilst taking this strategic lead on communications you'll also be responsible for delivery and will execute activity through your own strengths in copywriting and content creation whilst using external resources as required.

The Role:

  • Own and develop customer communications strategy.
  • Create engaging, channel appropriate, communications that deliver clear and concise messaging to both an internal and external audience.
  • Shape tone of voice for multiple brands and ensure their implementation across the business.
  • Continually monitor and report on communications and understand the business needs internally and externally.

The Person:

  • Communications specialist with strengths in customer comms and knowledge of internal comms.
  • Ability to build strong working relationships with multiple stakeholders internally and externally.
  • Previous experience managing communications through email and print.
  • Excellent copywriter with passion to create written communications.
  • Experience creating content in a regulated environment would be highly beneficial.

This Communications job is commutable from Leeds, Bradford, Huddersfield and Wakefield locations with free parking available for all staff.

MET Marketing is acting as an employment agency in relation to this Customer Communications job.

Your application and interest in this vacancy will be treated with the strictest confidence at all times. On receipt of your application you will receive an email which links to our privacy policy. Your details may be kept on record so we can contact you about this or other relevant opportunities in future. Your details will not be passed to third parties without your consent. You can request for them to be removed from our database at any point

Tom Fordham CONNECT WITH ME

Hi I'm Tom Fordham, get in touch to discuss this role today:

Tom has worked in in-house recruitment before moving consultancy side for the last 13 years and has never looked back. Working his way through the ranks, Tom has become an essential name on the lips of marketing job seekers and managers in Leeds and across the North. Having experience in a range of markets, Tom has a particular specialism in Financial Services, Leisure and Gaming. Outside of the office he can be found on the golf course (when we say on, it’s more to the side) or in the restaurants and bars of North Leeds.

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