Customer Communications Manager - West Midlands

OUR LATEST JOBS
Marketing Coordinator (12M FTC) £25,000 - £30,000
Yorkshire
Head of Content £45,000 - £50,000
Yorkshire
SEO Manager £40,000 - £50,000
Yorkshire
Marketing Manager £40,000 - £50,000
Yorkshire
  • Location: West Midlands
  • Salary: £60,000 - £65,000 + Generous Bonus, Pension and Private Health
  • Ref No: CR1028
  • Date: 03/05/2016

Customer Communications Manager

This is an excellent opportunity to join an industry leading insurance business, with multiple industry awards this is a chance to join an incredible business. A business that puts the customer at the heart of everything they do. They are looking for someone to lead on direct marketing activity and customer communications for the brand across direct marketing and CRM.

The role is paying up to £65,000 with an industry leading bonus structure.

Accountabilities

·Develop and implement a direct marketing strategy and plan ensuring it is aligned to business objectives and capacity. Including ownership of marketing calendar

·Collaborate with the business in order to develop and implement a Customer Contact Strategy that considers current and potential future customer management systems.

·Develop a thorough approach to analysis to create a culture of data driven decisions. Work closely with colleagues to plan, drive and deliver the required marketing effectiveness analysis using current and future systems. Including Campaign reporting

·Own, direct and manage the relationships with direct marketing suppliers e.g. data, print, email and creative agencies ensuring that a supplier management framework is in place to maximise their deliverables and manage costs.

·Considering the future CRM system, build a strategy and plan for data collection. Engage with key stakeholders across the business to collect relevant data for current and future use (e.g. prospect database, email collection, communication preferences).

·Support the CRM project to develop a strategy and plan for the design and implementation of a CRM system in order to enable better targeting of key customer segments. Act as a subject matter expert within the CRM project team.

·Lead, manage, motivate and develop direct reports so that they know what is expected, are able to maximise their contribution to business objectives and realise their potential.

·Deliver short term / one-off projects and activities as required by and to the standards and outcomes agreed with Line Manager.


West Midlands (They also offer generous relocation packages & flexible working)


MET Marketing is acting as an employment agency in relation to this Marketing job.


TESTIMONIALS

  • "represented me as a candidate a couple of times. I have always found him to be really personable and tenacious. He listens... always demonstrated an in-depth knowledge of the marketing industry and therefore can easily judge a person's fit to a role, and vice versa. One of the best marketing recruiters in my opinion"

    Marketing Consultant Promotional Merchandise
  • "MET Marketing helped me find my most recent role and provided a supportive and expert service, ensuring I was matched with the right company in the right position. I would have no hesitation in recommending MET to others"

    Product Manager Financial Services
  • "friendly and professional... provided great service and support. He communicated at all times in a timely and appropriate manner, giving useful feedback and critique. His experience is an asset to MET and his approachable persona makes working with him a pleasure"

    CRM Manager Financial Services
  • Marketing Consultant Promotional Merchandise
  • Product Manager Financial Services
  • CRM Manager Financial Services
BACK
TO TOP

Applcation form

Required fields*

Application ref: CR1028

Upload your file
ATTACH

We prefer CV's in Microsoft Word format (.doc or .docx) but can support Open Document Format (.odt), Rich Text format (.rtf), Adobe Acrobat (.pdf) and plain text (.txt)

First name
Surname
Telephone Number
Email

* I consent to the use and storage of my personal information inline with the Privacy Policy

If you're experiencing any problems contact us at hello@metmarketing.co.uk

Refer A Friend

Required fields*
Friends name
Friends email
friends telephone
Your name
Your email address

* I consent to the use and storage of my personal information inline with the Privacy Policy

Referrals are subject to the Referrals Terms & Conditions, which can be found on the Refer A Friend page
If you're experiencing any problems contact us at hello@metmarketing.co.uk

REGISTER FOR JOB ALERTS
© 2012 - 2024 MET Partners Ltd - All rights reserved

Blog Alerts

Required fields*

If you want to keep up to date with what the guys here at MET are up to, sign up for our blog updates.

Email

* I consent to the use and storage of my personal information inline with the Privacy Policy

If you're experiencing any problems contact us at hello@metmarketing.co.uk

Submit Your CV

Required fields*
Upload your File
ATTACH

We prefer CV's in Microsoft Word format (.doc or .docx) but can support Open Document Format (.odt), Rich Text format (.rtf), Adobe Acrobat (.pdf) and plain text (.txt)

First name
Surname
Email

* I consent to the use and storage of my personal information inline with the Privacy Policy

If you're experiencing any problems please contact us at hello@metmarketing.co.uk

SUBMIT A VACANCY

Required fields*
Upload your Description
ATTACH

We prefer CV's in Microsoft Word format (.doc or .docx) but can support Open Document Format (.odt), Rich Text format (.rtf), Adobe Acrobat (.pdf) and plain text (.txt)

Company Name
First name
Surname
Telephone
Email address
information

* I consent to the use and storage of my personal information inline with the Privacy Policy

If you're experiencing any problems contact us at hello@metmarketing.co.uk

Register for Job Alerts

Required fields*
If you're experiencing any problems contact us at hello@metmarketing.co.uk