Head of E-commerce - North West

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  • Location: North West
  • Salary: £40,000 - £50,000
  • Ref No: 0074ES
  • Date: 06/07/2012

Our client is a growing online retailer who is developing an exciting brand in the digital space. As the business expands and develops they are now looking for a Head of E-commerce to help support and grow the business. Due to the size of this business you will be thrust into a broad e-commerce position that along with managing everything online will also manage the customer service and dispatch teams. This means you must be as strong on customer service as well as digital e-commerce, merchandising, pricing and promotions.
The Role:
• Managing the e-commerce team and online trading function
• Manage the customer service, dispatch, returns
• Managing the customer journey and conversion
• KPI setting and reporting on trading
• Drive analytics and use to develop the e-commerce strategy
• Manage the merchandising, promotional calendar, online products and categories.
• Competitor and market research
• Deliver commercial targets
• Develop key relationships both internally and externally
The Person:
• Managed an e-commerce function
• Strong customer service experience
• Has extensive experience of working within a transactional environment
• Has managed direct reports
• Excellent analytical skills
• Passionate about being the customer champion and maximising returns
• Strong leader, motivator and influencer along the line

 

This Head of E-commerce job is commutable from Liverpool, Warrington, Chester and Manchester

TESTIMONIALS

  • "instrumental in my move to a new role... incredibly helpful and really took the time to get to know me and what I do best... had my interests at heart and put forward three roles at great companies which would have fit me perfectly"

    Designer Agency
  • "great to work with, reliable and unlike so many of the other recruitment consultants I have had to deal with in the past... put 100% into finding us the correct person and liaised with me non stop around my hectic diary which made life so much easier. I would recommend over and over again"

    Director Regional Membership Body
  • "took the time to understand my career to date and expertly matched my skills to the requirements resulting in a fantastic career move for me...honest and friendly and kept me up to date with all the progress as soon as information became available. I would highly recommend"

    PPC & Analytics Executive Digital Agency
  • Designer Agency
  • Director Regional Membership Body
  • PPC & Analytics Executive Digital Agency
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