Head of E-commerce - North West

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  • Location: North West
  • Salary: £40,000 - £50,000
  • Ref No: 0074ES
  • Date: 06/07/2012

Our client is a growing online retailer who is developing an exciting brand in the digital space. As the business expands and develops they are now looking for a Head of E-commerce to help support and grow the business. Due to the size of this business you will be thrust into a broad e-commerce position that along with managing everything online will also manage the customer service and dispatch teams. This means you must be as strong on customer service as well as digital e-commerce, merchandising, pricing and promotions.
The Role:
• Managing the e-commerce team and online trading function
• Manage the customer service, dispatch, returns
• Managing the customer journey and conversion
• KPI setting and reporting on trading
• Drive analytics and use to develop the e-commerce strategy
• Manage the merchandising, promotional calendar, online products and categories.
• Competitor and market research
• Deliver commercial targets
• Develop key relationships both internally and externally
The Person:
• Managed an e-commerce function
• Strong customer service experience
• Has extensive experience of working within a transactional environment
• Has managed direct reports
• Excellent analytical skills
• Passionate about being the customer champion and maximising returns
• Strong leader, motivator and influencer along the line

 

This Head of E-commerce job is commutable from Liverpool, Warrington, Chester and Manchester

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