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Conquering The 50 Most Common Interview Questions

by tommetmarketing-co-uk, added 9 years ago

In this article we offer advice on the best strategies for preparing and delivering a first-rate interview. You will discover the most common interview questions you are likely to face and by following the strategies we advise below and intertwining their knowledge into your responses you will put yourself in a great position to win over the hiring team during your interview.

The Hiring ‘Hook’

The cold hard truth of the matter is that any job worth having is going to be highly sought after in the current market place. The hiring team in most cases will be interviewing a considerable amount of candidates of which to choose from. Notes will of course be taken for each candidate during the interview, but hiring managers still find it difficult to remember succinctly all the candidates in the process as you can imagine. It is in your best interests then to ensure you have a ‘hook’ for which the interviewers can remember you. We find that genuinely interesting and engaging work-related success stories that are delivered with conviction, passion and enthusiasm are a great way of achieving this.

Supporting Evidence & Work Examples

Sure, it’s all well and good during the interview to boldly pronounce that your biggest strength is Leadership. But the key differentiator between yourself and another candidate is how you support your statement. Pre-empt the inevitable follow-up question “Give me an example of when you have shown your leadership skills in the workplace” by elaborating on your initial statement. Discuss relevant working examples of when you have demonstrated your abilities (as a high quality leader in this example) and you are certain to leave a strong impression with the interviewer.

Better yet, bring along to the interview any hard copy examples of success you have achieved in your recent roles that relate to the job you are interviewing for to support the points you are going to make during the interview. People remember information better if there is accompanying visual representation, a hiring manager is no different. They are much more likely to remember candidate A who delivered fantastic results from an email marketing campaign hitting x,y,z targets and who had handed them a document containing an extensive overview of the campaign, than candidate B who achieved similar but simply recited the achievement back to the hiring manager.

Credentials

You should know why you are the perfect fit for the job and if you don’t yet, spend some time discovering just what it is that makes you the right choice. The hiring team don’t know you from Adam so it is your job to convey why you are the perfect candidate for the position. Maybe you are brimming with ideas, or your marketing campaigns at a previous job delivered outstanding results and you would like to bring that success to the job in question. Whatever quality/qualities it is that makes you stand out, use these to your advantage during the interview.

Be Proactive

Companies are looking to hire you to solve a problem. The base requirement therefore of your job should be to carry out all the tasks and projects in the job brief to a satisfactory level. If you are able to produce more than the norm and solve a problem or several problems the company currently faces then you will be a highly valuable asset to the company. There is no better way to demonstrate this proactive approach than by making your own recommendations. If you come up with a great idea that could reduce the companies costs, improve their processes or save a significant amount of time you will really stand out and may land the job as a direct result.

Visualise

Reading the job description is just the beginning of your research, you are going to need to study the job and envisage yourself performing every individual task expected of you in the role. During the interview you will then be able to confidently frame your responses to reveal more and more of your in-depth knowledge of the job and in doing so impress the hiring team giving yourself a huge advantage.

This is a technique used by the nation’s top athletes such as Wayne Rooney and Jessica Ennis-Hill. Rooney once revealed “I lie in bed the night before the game and visualise myself scoring goals or doing well, you’re trying to put yourself in that moment and trying to prepare yourself, to have a ‘memory’ before the game.” For Rooney, this use of imagery – is the act of creating and ‘rehearsing’ a positive mental experience in order to enhance his ability to achieve a successful outcome in real life.

Prior to winning gold in London 2012, Ennis-Hill publicised her own visualisation techniques: “I use visualisation to think about the perfect technique. If I can get that perfect image in my head, then hopefully it’ll affect my physical performance.” This ‘perfect technique’ Ennis-Hill refers to can be adopted by yourself in terms of the perfect implementation of the job you are interviewing for.

The Company

All the preparation put in to constructing flexible and targeted responses can be wasted if you have not also spent adequate time prepping yourself on the essentials and nuances of the interviewing company, as the hiring team are going to think you lack interest in the company and position. After all, how are you supposed to demonstrate that you are a great fit for the role if you don’t know how the company operates?

The fundamentals of any company you are applying for can be found online. Study the company website to build an understanding of their values and practices. Learn the basics of what makes the company tick, how it makes money, who the decision makers are, strategic objectives etc. A Google search will show relevant news articles about the company and give you an idea of their image both internally and externally. Also, check out all their social media pages to gage their tone, interests and positioning in the market in which they operate.

Build all the information you have gained concerning the ins and outs of the job and the company into your responses to fully validate to the hiring manager your suitability for the position in question.

Practice Makes Perfect

As the age old saying goes, preparation is key. Preparing job-specific responses to the questions you’re likely to face will give the edge over the competition, but keep these versatile. Practicing relevant points you wish to cover as opposed to robotic carbon-copy responses to questions will allow you to reference said points on the spot during the interview. This will ensure that you always have relevant response and that you don’t miss out on sharing anything with the hiring manager during the interview.

A mock interview is highly advised in this regard to confirm to yourself that you are confident and ready to deal with any questions thrown your way with the maximum levels of efficiency and value. After all, your interview is a relatively short amount of time to sell yourself and its vital you make every second count. At MET Marketing we are always happy to help with interview advice and mock interviews so don’t hesitate to ask if you would like some assistance in these areas.

The 50 Most Common interview Questions

Fortunately companies are beginning to move away from this line of questioning formerly used by Apple – “If you were a pizza delivery man, how would you benefit from scissors?” which many feel doesn’t have any tangible benefits to the hiring team and often serves to make the interviewee nervous from being put on the spot.

While this type of question can be highly amusing to hear of for those not fielding them, we will be dealing specifically with the 50 questions you are most likely to face during your next interview to give you a head start on the competition for that coveted next role.

The results of a study into the most common interview questions faced by candidates, using data from tens of thousands of interviews were:

1. What are your strengths?

2. What are your weaknesses?

3. Why are you interested in working for us?

4. Where do you see yourself in 5 years? 10 years?

5. Why do you want to leave your current company?

6. What can you offer us that someone else can’t?

7. Why was there a gap in your employment between these two dates?

8. What are three things your former manager would like you to improve on?

9. Are you willing to relocate?

10. Are you willing to travel?

11. Tell me about an accomplishment you are most proud of.

12. Tell me about a time you made a mistake.

13. What is your dream job?

14. How did you hear about this position?

15. What would you accomplish in the first 30/60/90 days on the job?

16. Discuss your resume.

17. Discuss your educational background.

18. Describe yourself.

19. Tell me how you handled a difficult situation.

20. Why should we hire you?

21. Why are you looking for a new job?

22. Would you work holidays/weekends?

23. How would you deal with an angry or irate customer?

24. What are your salary requirements?

25. Give a time when you went above and beyond the requirements for a project.

26. Who are our competitors?

27. What was your biggest failure?

28. What motivates you?

29. What’s your availability?

30. Who is your mentor?

31. Tell me about a time when you disagreed with your boss.

32. How do you handle pressure?

33. What is the name of our CEO?

34. What are your career goals?

35. What gets you up in the morning?

36. What would your direct reports say about you?

37. What were your bosses’ strengths/weaknesses?

38. If I called your boss right now and asked him for an area that you could improve on, what would he say?

39. Are you a leader or a follower?

40. What was the last book you read for fun?

41. What are your co-worker pet peeves?

42. What are your hobbies?

43. What is your favourite website?

44. What makes you uncomfortable?

45. What are some of your leadership experiences?

46. How would you fire someone?

47. What do you like the most and least about working in this industry?

48. Would you work 40+ hours a week?

49. What questions haven’t I asked you?

50. What questions do you have for me? – Here are 7 questions to WOW the interviewer at your next interview

Preparation for these questions is therefore a fundamental part of your interview research. You should have a fairly clear idea of how you would answer any and all of these questions prior to arriving for the interview, as any stumble or slip up in this competitive job market may take you out of the running for the role.

Research suggests that the typical interviewee has only prepared around 10 question responses prior to an interview, so having a response for around 50 is sure to give you an advantage in the interview arena over most of the competition. But to really ram home your advantage you must also cover all the key areas touched on in this article in your responses to show the interviewing team your competency for the job at hand.

Bringing It All Together

Interviewing is a difficult process, there’s no two ways about it. Fully demonstrating your character, who you really are and what you can achieve is near impossible to accomplish during a quick chat with a stranger. Our advice here aims to dispel nerves and give you the best chance to excel during the interview. The work you put in prior to arriving for the interview can only stand you in good stead so practice, practice and practice some more and we wish you every success!

Once you have answered all the hiring team’s questions and shown that you are the ideal candidate for the job you will then have your chance to turn the tables on those interviewing and ask questions of your choosing. Here are 7 questions that will WOW the hiring team and ensure you leave a lasting impression.

Please share your thoughts and comments below, it would be great to hear your preparation habits and what responses to questions you believe to have had the most success in your experience.

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Privacy Policy

This Privacy Policy sets out how we, MET Partners Limited, collect, store and use information about you when you use or interact with our website, metmarketing.co.uk (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 24th February 2020.

Contents

  • Summary
  • Data We Collect
  • Our details
  • When you visit our website
  • When you use our website
  • Marketing communications
  • Information obtained from third parties
  • Disclosure and additional uses of your information
  • How long we retain your information
  • How we secure your information
  • Transfers of your information outside the European Economic Area
  • Your rights in relation to your information
  • Changes to our Privacy Policy
  • Children’s Privacy

Summary

This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

  • Data controller: MET Partners Limited
  • How we collect or obtain information about you: when you provide it to us e.g. by contacting us, apply for or advertising a vacancy on our website, completing registration forms, adding or rating locations, posting blogs, or signing up for content such as job alerts. From your use of our website, using cookies and occasionally, from third parties such as mailing list providers.
  • Information we collect: name, contact details, payment information e.g. BACS transfer, CV information, Job Vacancy Information, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address), company name or business name (if applicable), VAT number (if applicable), engagement history and transaction history.)
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  • How we secure your information: using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology and only granting access to your information where necessary.
  • Use of cookies and similar technologies: we use cookies and similar information-gathering technologies such as marketing automation tracking on our website including essential, functional, analytical and targeting cookies. For more information, please visit our cookies policy.
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  • Use of profiling: we use profiling to understand our users better through web and marketing analytics, provide targeted advertising and deliver a personalised user experience.
  • Your rights in relation to your information
    • to access your information and to receive information about its use
    • to have your information corrected and/or completed
    • to have your information deleted
    • to restrict the use of your information
    • to receive your information in a portable format
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    • to withdraw your consent to the use of your information
    • to complain to a supervisory authority
  • Sensitive personal information: we do not collect what is commonly referred to as ‘sensitive personal information’.

Data We Collect

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity(b) Contact Performance of a contract with you
To process and deliver services including:(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you(b) Necessary for our legitimate interests (to recover debts due to us)
To provide you with information on job roles that you have indicated are of interest to you, or which we reasonably believe are of interest to you (a) Identity(b) Contact

(c) Employment

(d) Marketing and Communications

(a) Performance of a contract with you(b) Necessary for our legitimate interests (to provide services to clients and/or candidates)
To provide you with candidates relevant to job roles for which you are advertising or which we reasonably believe are of relevance to you (a) Identity(b) Contact

(c) Employment

(d) Marketing and Communications

(a) Performance of a contract with you(b) Necessary for our legitimate interests (to provide services to clients and/or candidates)
To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services)

To enable you to partake in a prize draw, competition or complete a survey (a) Identity(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you(b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business)
To administer and protect our business and the Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligation
To deliver relevant Website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve the Website, products/services, marketing, customer relationships and experiences (a) Technical(b) Usage Necessary for our legitimate interests (to define types of customers for our services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests (to develop our services and grow our business)

Our details

If you have any questions about this Privacy Policy, please contact the data controller.

The data controller in respect of our website is;

MET Partners Limited a company registered in England and Wales under Company Number 07827877.

Postal address: 12 Greek Street, Leeds, West Yorkshire, LS1 5RU

Name or title of DPO: Buckworths Compliance F.A.O. Michael Buckworth

Email address of DPO: mbuckworth@buckworthscompliance.com

You can contact the data controller by using the details above or by sending an email to hello@metmarketing.co.uk.

When you visit our website

We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.

Web server log information

We use a third party server to host our website called Heart Internet Ltd the privacy policy of which is available here: https://www.heartinternet.uk/terms/heart-internet-privacy-statement

Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.

Use of website server log information for IT security purposes

We collect and store server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.

Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.

Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).

Legal obligation: we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: we have a legitimate interest in using your information for the purposes of ensuring network and information security.

Use of website server log information to analyse website use and improve our website

We use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser use.

We use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: improving our website for our website users and getting to know our website users’ preferences so our website can better meet their needs and desires.

Cookies

Cookies are data files which are sent from a website to a browser to record information about users for various purposes.

We use cookies on our website, including essential, functional, analytical and targeting cookies.

For further information on how we use cookies, please see our cookies policy.

You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using a cookie control tool, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookie policy.

When you contact us

We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.

Email

When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Enquiry forms

When you contact us using an enquiry form, we collect your personal details and match this to any information we hold about you on record. Typical personal information collected will include your name and contact details. We will also record the time, date and the specific form you completed.

If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Messages you send to us via our contact form may be stored outside the European Economic Area on our contact form provider’s servers.

Phone

When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us.

We record customer-facing phone calls for training and customer service purposes.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Post

If you contact us by post, we will collect any information you provide to us in any postal communications you send us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

When you use our website

We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Registering for a Vacancy

When you register for a vacancy on our websites, we collect the following information: your name, email address, address, location, CV Information. We will also record the time and date of completion.

If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: registering and administering accounts on our website to provide access to content, allows you to apply for vacancies and facilitates the running and operation of our business.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Posting a Vacancy

When you post a vacancy on our websites, we collect the following information: your name, company name, telephone number, email address, address, location, Vacancy Information. We will also record the time and date of completion.

If you do not provide the mandatory information required by the registration form, you will not be able to post a vacancy on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: registering and administering accounts on our website to provide access to content, allows you to buy goods and services and facilitates the running and operation of our business.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Marketing communications

Our content, goods and services

When signing up for content, registering on our website or making a payment, we will use the information you provide in order to contact you regarding related content, products and services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing hello@metmarketing.co.uk

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services, in order to assist your organisation, grow.

Third party goods and services

In addition to receiving information about our products and services, you can opt in to receiving marketing communications from us in relation third party goods and services by email by ticking a box indicating that you would like to receive such communications.

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: you give your consent to us sending you information about third party goods and services by signing up to receive such information in accordance with the steps described above.

Transfer and storage of your information

Information for marketing campaigns will be stored outside the European Economic Area on our third-party mailing list provider’s servers in the United States.

For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

Use of tracking in emails

We use technologies such as tracking pixels (small graphic files) and tracked links in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates, click through rates and content engagement that our emails achieve.

Information obtained from third parties

This section sets out how we obtain or collect information about you from third parties.

Information received from third parties

We can often receive information about you from third parties. The third parties from which we receive information about you can include partner events within the marketing industry and other organisations that we have a professional affiliation with.

It is also possible that third parties with whom we have had no prior contact may provide us with information about you.

Information we obtain from third parties will generally be your name and contact details but will include any additional information about you which they provide to us.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be).

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances.

For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract.

Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement.

Information obtained by us from third parties

In certain circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as Companies House, online customer databases, business directories, media publications, social media, and websites (including your own website if you have one.

In certain circumstances will also obtain information about you from private sources, both EU and non-EU, such as marketing data services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing hello@metmarketing.co.uk

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services.

Where we receive information about you in error

If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.

Disclosure and additional uses of your information

This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.

Disclosure of your information to service providers

We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business

These include the following: Internet services, IT service providers and web developers.

Our third-party service providers are located both inside and outside of the European Economic Area.

Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.

We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest relied on: where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.

Legal basis for processing: necessary to perform a contract and/or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: we may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.

Disclosure and use of your information for legal reasons

Indicating possible criminal acts or threats to public security to a competent authority

If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cyber-crime has been committed or if we receive threats or malicious communications towards us or third parties.

We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: preventing crime or suspected criminal activity (such as fraud).

In connection with the enforcement or potential enforcement our legal rights

We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.

In connection with a legal or potential legal dispute or proceedings

We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): resolving disputes and potential disputes.

How long we retain your information

This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

Retention periods

Server log information: we retain information on our server logs for 3 months.

Order information: when you place an order for goods and services, we retain that information for seven years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes.

Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 36 further month(s), after which point we will archive your information.

Newsletter: we retain the information you used to sign up for our newsletter for as long as you remain subscribed (i.e. you do not unsubscribe).

Criteria for determining retention periods

In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

    • the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
    • whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
    • whether we have any legal basis to continue to process your information (such as your consent);
    • how valuable your information is (both now and in the future);
    • any relevant agreed industry practices on how long information should be retained;
    • the levels of risk, cost and liability involved with us continuing to hold the information;
    • how hard it is to ensure that the information can be kept up to date and accurate; and
    • any relevant surrounding circumstances (such as the nature and status of our relationship with you).

How we secure your information

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:

  • only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
  • using secure servers to store your information;
  • verifying the identity of any individual who requests access to information prior to granting them access to information;
  • using Secure Sockets Layer (SSL) software to encrypt any payment transactions you make on or via our website;
  • only transferring your information via closed system or encrypted data transfers;

Transmission of information to us by email Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

Transfers of your information outside the European Economic Area

Your information may be transferred and stored outside the European Economic Area (EEA) in the circumstances set out earlier in this policy. We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.

Your rights in relation to your information

Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to the data controller using the details provided at the top of this policy.

  • to request access to your information and information related to our use and processing of your information;
  • to request the correction or deletion of your information;
  • to request that we restrict our use of your information;
  • to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third-party data controller);
  • to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
  • to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.

Further information on your rights in relation to your personal data as an individual

You can find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here:http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf

Verifying your identity where you request access to your information

Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

How we verify your identity

Where we possess appropriate information about you on file, we will attempt to verify your identity using that information. If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information. We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.

Your right to object

You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to the data controller using the details provided at the top of this policy.

  • to object to us using or processing your information where we use or process it in order
  • to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and
  • to object to us using or processing your information for direct marketing purposes (including any profiling we engage in that is related to such direct marketing).

You may also exercise your right to object to us using or processing your information for direct marketing purposes by:

  • clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
  • sending an email to hello@metmarketing.co.uk, asking that we stop sending you marketing communications or by including the words “OPT OUT”.

Sensitive Personal Information

‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation. Our website does not allow you to register any ‘Sensitive Information’, however if we ask for this, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation.

Changes to our Privacy Policy

We update and amend our Privacy Policy from time to time.

Minor changes to our Privacy Policy

Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.

Major changes to our Privacy Policy or the purposes for which we process your information

Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.

We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose. Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

Children’s Privacy

Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18. It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by contacting us by using the details at the top of this policy.

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